A cup of fresh coffee in the morning makes a wonderful day!
Mummy certainly needs a coffee machine to :)
Find more coffee machines from Taobao
2012年4月26日星期四
Mother's day gift ideas - Soy Milk Maker
Soy milk is rich in omega-3&6 fatty acids & antioxidants that help to balance strengthen blood vessle, promote weight loss, prevent prostate cancer and so on.
Give beloved mom a soy milk maker, bring a healthier life style!! Find more from Taobao.
2011年1月6日星期四
Dec CEO Message from 65daigou
Dear valued customer,
Happy New Year!
With your continuous support and accompany for the past 11 months, we are stepping into 2011 with joy and fulfillment, as well as excitement and expectancy.
The past 11 months were quite decent and encouraging, especially 2010 Q4, number of registered users doubled every month, sales volume kept increasing steadily. We have received more than 95% good reviews, as well as many positive feedback and constructive suggestions. Your compliments brought us joy and fulfillment, while your feedbacks and suggestions gave us endless motivation to improve ourselves and accept new challenges in future.
On 3rd Jan, 65daigou received its biggest and the most precious new year gift from Channel 8. A nice lady reporter interviewed our Managing Director and put the interview on Channel 8 News. Since then, our website page view jumped to a new peak and we have received many emails and phone calls from potential customers. That was a milestone for 65daigou, which not only promoted the awareness of 65daigou, but also gave us more hope and energy to explore the potential market! In 2011, we are confident that 65daigou will leap to a new height!
From now onwards, I will send out this email quarterly and I will only share with you some thoughts and feelings.
Today, let me begin with a true story.
We have one customer who was going to travel to a cold zone on 20th Dec night, therefore she ordered two UGG boots through us about on 15th Dec. At first, boots arrived in our Shanghai warehouse 1 day behind the schedule due to unexpected heavy snow, that was on 17th Dec (Friday). Our staffs in Shanghai immediately packed the boots and arranged delivery to our logistic company to catch the flight departed on 18th Dec. Coincidently, on 17thDec evening, the shanghai local delivery lorry broke down on the way of delivering to the logistic company. Consequently, we were informed that those items would miss the scheduled flight on 18th Dec (Saturday). We knew the importance and urgency of the boots, we also knew our logistic company doesn’t have flight on Sunday, those items could only be shipped to Singapore by Monday’s flight. In this case, the boots could never be delivered to that customer before her departure and they could no longer be useful for her. To ensure those items arrive on 20th Dec (Monday), our staff spent few hours to contact other logistic companies which could help us ship on 19th Dec Sunday, disregard the cost would incur and tedious logistic work needed (getting the entire 30kg box out from our current logistic partner and send to the one which could help). In the end, we paid additional 50% higher shipping fee for the 30kg box, not only those 2 boots. After all the necessary arrangement, eventually all items reached Singapore warehouse on 20th Dec 7pm plus. As you all know, you need to pay 2nd payment before you can get your items. However, on that day, upon items arriving, our staff dig out the boots and took cab to deliver to customer because she told us she would go to airport at 8pm.
To share this is because everyone in 65daigou wish to bring the best and most efficient service to every customer, we think more from your perspectives. We always have the belief that this is the way how a good branding and customer’s loyalty are built.
We received overwhelming response from Free Agent Fee Promotion, thus when the sea shipment arrived (quantity of items doubled as usual), everyone in Singapore site was “devoted” in sorting out your items. The workload was more, not only because of huge amount of items, but also because agent fee refund was done manually. This sea shipment took us 3 days to get things sorted out and therefore, during that period, we didn’t manage to reply enquires and emails in time. Our sincerely apology for the delay, please trust us, for each and every enquiry/email you sent, we will reply as fast as we can. We will never avoid answering or hide any problems, especially for after-sales issues, we will take responsibility and take actions accordingly to solve issue if it is our fault, but on the other hand, we won’t take responsibility for issues relate to seller, product quality, functional deficiency.
This month, number of registered users and sales volume increased again as compare to Nov. To appreciate your support and contribution, we held an event Send your eCard - Send Christmas & new year greetings to your loved ones, for every five friends you send to, you will stand a chance to win a Fuji Instax Mini 25 (Hello Kitty Version). Congratulate to our lucky star “yoyona”, who just joined us in Dec and won the camera. Maybe you will be the next lucky star, so please participate our activities more often in future!
Lastly, please allow me to briefly describe logistic company standard operation procedures, as some of customers wonder how come air shipment takes 3~4 days from Shanghai to SG and why there are some box was crumpled and the items inside are all messed up. Logistic company receives goods from everywhere on day 0 night; on day 1 morning, they start inspection(X-ray scan on prohibited items such as liquid and etc) and weight measurement (including gross weight and volumetric weight, they will charge us base on whichever is heavier). After checking, they will send all the goods to China custom for custom inspection, this will take another 0.5 day due to large amount of exporting goods). Therefore all your items will only be loaded onto aircraft on day 1 night. Flight takes only 6 hours from China to Singapore. On day 2 morning, all items will be unloaded from aircraft and be sent to Singapore custom for checking and inspection. This process takes another 0.5 day to 1 day, depends on the volume of Singapore imports. As such, all items can only reach our Singapore logistic partner on day 2 night or day 3 morning. Again, depends on the volume of goods, items could only be delivered to our Singapore warehouse on day 3 afternoon or day 3 night. Therefore, delay could be due to any party, no matter our logistic partners in Shanghai & Singapore, or customs of China & Singapore. Actually even DHL needs at least 2 days from China to Singapore, the flight itself is not long, more time is spent on queuing and inspection. Our shanghai team packs every customer's item very carefully, but due to logistic company & custom inspection, some of boxes or packages will be opened and usually will not be re-packed by those officers. Instead, they will be anyhow thrown back into the box. That's why sometimes you would see the box/packaging of your items were crumpled and items inside were all messed up. Having said this, I sincerely seek for your understanding if anything like this happen to your items in future. Pleases trust us, we will try our best to take care of your items when they are under our control.
In the end, may you and your loved ones an even happier & healthier 2011!
Yours sincerely,
CEO of 65daigou
Happy New Year!
With your continuous support and accompany for the past 11 months, we are stepping into 2011 with joy and fulfillment, as well as excitement and expectancy.
The past 11 months were quite decent and encouraging, especially 2010 Q4, number of registered users doubled every month, sales volume kept increasing steadily. We have received more than 95% good reviews, as well as many positive feedback and constructive suggestions. Your compliments brought us joy and fulfillment, while your feedbacks and suggestions gave us endless motivation to improve ourselves and accept new challenges in future.
On 3rd Jan, 65daigou received its biggest and the most precious new year gift from Channel 8. A nice lady reporter interviewed our Managing Director and put the interview on Channel 8 News. Since then, our website page view jumped to a new peak and we have received many emails and phone calls from potential customers. That was a milestone for 65daigou, which not only promoted the awareness of 65daigou, but also gave us more hope and energy to explore the potential market! In 2011, we are confident that 65daigou will leap to a new height!
From now onwards, I will send out this email quarterly and I will only share with you some thoughts and feelings.
Today, let me begin with a true story.
We have one customer who was going to travel to a cold zone on 20th Dec night, therefore she ordered two UGG boots through us about on 15th Dec. At first, boots arrived in our Shanghai warehouse 1 day behind the schedule due to unexpected heavy snow, that was on 17th Dec (Friday). Our staffs in Shanghai immediately packed the boots and arranged delivery to our logistic company to catch the flight departed on 18th Dec. Coincidently, on 17thDec evening, the shanghai local delivery lorry broke down on the way of delivering to the logistic company. Consequently, we were informed that those items would miss the scheduled flight on 18th Dec (Saturday). We knew the importance and urgency of the boots, we also knew our logistic company doesn’t have flight on Sunday, those items could only be shipped to Singapore by Monday’s flight. In this case, the boots could never be delivered to that customer before her departure and they could no longer be useful for her. To ensure those items arrive on 20th Dec (Monday), our staff spent few hours to contact other logistic companies which could help us ship on 19th Dec Sunday, disregard the cost would incur and tedious logistic work needed (getting the entire 30kg box out from our current logistic partner and send to the one which could help). In the end, we paid additional 50% higher shipping fee for the 30kg box, not only those 2 boots. After all the necessary arrangement, eventually all items reached Singapore warehouse on 20th Dec 7pm plus. As you all know, you need to pay 2nd payment before you can get your items. However, on that day, upon items arriving, our staff dig out the boots and took cab to deliver to customer because she told us she would go to airport at 8pm.
To share this is because everyone in 65daigou wish to bring the best and most efficient service to every customer, we think more from your perspectives. We always have the belief that this is the way how a good branding and customer’s loyalty are built.
We received overwhelming response from Free Agent Fee Promotion, thus when the sea shipment arrived (quantity of items doubled as usual), everyone in Singapore site was “devoted” in sorting out your items. The workload was more, not only because of huge amount of items, but also because agent fee refund was done manually. This sea shipment took us 3 days to get things sorted out and therefore, during that period, we didn’t manage to reply enquires and emails in time. Our sincerely apology for the delay, please trust us, for each and every enquiry/email you sent, we will reply as fast as we can. We will never avoid answering or hide any problems, especially for after-sales issues, we will take responsibility and take actions accordingly to solve issue if it is our fault, but on the other hand, we won’t take responsibility for issues relate to seller, product quality, functional deficiency.
This month, number of registered users and sales volume increased again as compare to Nov. To appreciate your support and contribution, we held an event Send your eCard - Send Christmas & new year greetings to your loved ones, for every five friends you send to, you will stand a chance to win a Fuji Instax Mini 25 (Hello Kitty Version). Congratulate to our lucky star “yoyona”, who just joined us in Dec and won the camera. Maybe you will be the next lucky star, so please participate our activities more often in future!
Lastly, please allow me to briefly describe logistic company standard operation procedures, as some of customers wonder how come air shipment takes 3~4 days from Shanghai to SG and why there are some box was crumpled and the items inside are all messed up. Logistic company receives goods from everywhere on day 0 night; on day 1 morning, they start inspection(X-ray scan on prohibited items such as liquid and etc) and weight measurement (including gross weight and volumetric weight, they will charge us base on whichever is heavier). After checking, they will send all the goods to China custom for custom inspection, this will take another 0.5 day due to large amount of exporting goods). Therefore all your items will only be loaded onto aircraft on day 1 night. Flight takes only 6 hours from China to Singapore. On day 2 morning, all items will be unloaded from aircraft and be sent to Singapore custom for checking and inspection. This process takes another 0.5 day to 1 day, depends on the volume of Singapore imports. As such, all items can only reach our Singapore logistic partner on day 2 night or day 3 morning. Again, depends on the volume of goods, items could only be delivered to our Singapore warehouse on day 3 afternoon or day 3 night. Therefore, delay could be due to any party, no matter our logistic partners in Shanghai & Singapore, or customs of China & Singapore. Actually even DHL needs at least 2 days from China to Singapore, the flight itself is not long, more time is spent on queuing and inspection. Our shanghai team packs every customer's item very carefully, but due to logistic company & custom inspection, some of boxes or packages will be opened and usually will not be re-packed by those officers. Instead, they will be anyhow thrown back into the box. That's why sometimes you would see the box/packaging of your items were crumpled and items inside were all messed up. Having said this, I sincerely seek for your understanding if anything like this happen to your items in future. Pleases trust us, we will try our best to take care of your items when they are under our control.
In the end, may you and your loved ones an even happier & healthier 2011!
Yours sincerely,
CEO of 65daigou
2010年11月22日星期一
Meaningful reviews from our customers
Amazed at your competency - Review posted by mymien:
My goods have only just arrived in the afternoon on Saturday (20-11-2010) and I was not bearing much hope of getting them delivered to my place on the same day as I was going to Malaysia. To my surprise, the delivery staff contacted me and asked when he could deliver the goods. I was going to reach Singapore later than your official delivery time (11pm) and told him its ok, I don't mind having the goods sent to me another day. But he waited for me. I reached home at about 12.35am because of the jam, and he specially swung by my place within 10 minutes of my arrival. I was happy with the prompt responses of your staff all along. But now, I'm left speechless at the dedication that even the delivery person has shown. Very touched and I felt bad that he actually waited when he could have just sent the goods another day when he was less busy. You are worthy of my recommendation to my online-shopper friends, and some of them have already started buying with you. I've never seen such good service from any other company. Keep up the great service and I think your delivery guy deserves a reward for representing your company so well. His name is Andy.
Reply from 65daigou:
Dear mymien, I felt so touched when I saw your comments...
Thank you for your time, for writing so much to express your feeling and satisfaction on our service. Thank you for recommending 65daigou to your friends. I shared this to my colleagues, my CEO, especially Andy. All of us were touched by your feedback and what you did as well.
Customer recognition and total satisfaction are always the top goal that we want to achieve, because this is how customers’ loyalty is built. 65daigou will be a brand that represents “Customer first, Efficiency and Excellence”!
What Andy did thoroughly demonstrates our dedications to customers, he helped us win your respect and satisfaction. I believe this will inspire and motivate every employee in 65daigou to work more dedicatedly. Again, I would like to repeat what I always say when replying customer’s reviews: It is your compliment and strong support that motivate us to make 65daigou better and strive harder to become who we want to be.
In the end, representing 65daigou, let me congratulate you for being promoted to our VIP! (You have one single purchase exceeded S$300 dollars).
My goods have only just arrived in the afternoon on Saturday (20-11-2010) and I was not bearing much hope of getting them delivered to my place on the same day as I was going to Malaysia. To my surprise, the delivery staff contacted me and asked when he could deliver the goods. I was going to reach Singapore later than your official delivery time (11pm) and told him its ok, I don't mind having the goods sent to me another day. But he waited for me. I reached home at about 12.35am because of the jam, and he specially swung by my place within 10 minutes of my arrival. I was happy with the prompt responses of your staff all along. But now, I'm left speechless at the dedication that even the delivery person has shown. Very touched and I felt bad that he actually waited when he could have just sent the goods another day when he was less busy. You are worthy of my recommendation to my online-shopper friends, and some of them have already started buying with you. I've never seen such good service from any other company. Keep up the great service and I think your delivery guy deserves a reward for representing your company so well. His name is Andy.
Reply from 65daigou:
Dear mymien, I felt so touched when I saw your comments...
Thank you for your time, for writing so much to express your feeling and satisfaction on our service. Thank you for recommending 65daigou to your friends. I shared this to my colleagues, my CEO, especially Andy. All of us were touched by your feedback and what you did as well.
Customer recognition and total satisfaction are always the top goal that we want to achieve, because this is how customers’ loyalty is built. 65daigou will be a brand that represents “Customer first, Efficiency and Excellence”!
What Andy did thoroughly demonstrates our dedications to customers, he helped us win your respect and satisfaction. I believe this will inspire and motivate every employee in 65daigou to work more dedicatedly. Again, I would like to repeat what I always say when replying customer’s reviews: It is your compliment and strong support that motivate us to make 65daigou better and strive harder to become who we want to be.
In the end, representing 65daigou, let me congratulate you for being promoted to our VIP! (You have one single purchase exceeded S$300 dollars).
2010年11月21日星期日
CEO Communication Section 1
Hi Mr Yong,
My sincere appreciation on your feedbacks.
Getting your valuable suggestions is the best opportunities for us to make 65daigou better. That's one of my purpose of sending out monthly CEO message.
Let me share my thoughts for your suggestion one by one.
1) Privacy
Once the URL put up for order, your website will automatic generated a link to the public for items being purchased. This area may not be good to someone who prefer the purchased privately. Suggest to put an option to allow the buyer whether they want to share their purchase.
=> Fully agree on this! Actually we are aware of this, especailly for those customers running their own business, they don't want to share their orders. Our IT team had developed this function to disable the display. If you don't want to share your orders, kindly drop an email to our customer service atservice@65daigou.com so that we can turn off the display for you. Considering most of customers are ok to share their orders and this information could be very useful for others who are looking for similar products, that's why we did not release the opition to customers. However, we will definitely re-evaluate this if we receive more customers' suggestions on this.
2) Service Charge
Compare the some other player who also provide service to allow local purchase through Taobao, your initial service charge at 8% consider at high side. However with the service provided I think it is able to justify the value. I have to highlight is that base on the service through one lump sum from the items price to the shipment cost, it's does not desirable me to purchase expensive items since the charges is base on percentage for calculation. In such cases less expensive items which see less value were mostly keen for buyer, and results in less customer in the area who can put up higher purchase price items. Suggest to cap
the percentage charges at one value, and allow buyer who have buying power to buy high price items at one service charge instead by percentage calculation. I know this way does not favor your business strategy, but may bring in business revenue.
=> As for the service charge, yes, it is part of our business strategy, not easy to be explained thoroughly.
First of all, we always suggest our customers to do an overall cost comparison, instead of just looking at the 8% service fee alone. That's why I am very happy to see your input "it is able to justify the value". There is one Taobao agent always promote 0% service charge after he noticed 65daigou, but the exchange rate of Singapore dollars against Chinese Yuan is fixed to 4.5, which is more than 8% lower than ours (4.92), and the Air shipping rate for 1st 500g is S$12, which is S$4 higher than ours. Further more, the service doesn't include goods inspection and repackaging, which are the most value-added services for customers. We are trying to be the most cost effective agent, instead of the cheapest in town.
Thanks for your suggestion on the cap of service charge, it is a very good idea. Let me share with you how we decided service charge model.
Two factors "Simple & Transparency" are always my top concern. Because we are an agent, we chosed a simple charge model: shipping fee + agent fee only, without any additional conditions such as, minimum charge per order; limited number of orders for one batch of purchase; additional handling fee for small, cheap, delicate or fragile items and etc. But as what you have highlighted, this charge model may result in concerns from some specific customers. Currently we have two approaches to handle those customers: 1. VIP and SVIP member, service charge is dramatically reduced to 6% and 4%, respectively. For those customers who often purchase expensive items, should be very easy to meet the criteria. 2. You may contact our costomer service if you have any special request, we are always open and flexible.
3) Weekend Purchase
Your company did not work on Saturday and Sunday from my understanding. However this brought to a problem who put up purchase on Friday which can only see the further process three days later after their pay off. This is instead of two days but three days not in service. Since this is a 'pay first than process' service, suggest to work some time on Saturday to 'close' the order who put up during Friday, specially someone who need the items to be in time delivery but lost three days of process status.
=> Thank you for your reminder. We do provide 7days service. I have checked your order history personally, actuall you have some orders submitted on 4-Nov and my staff placed those orders on 7-Nov night, which was Sunday. The reason for those orders taken 3days to be placed is because we had a company training for all employees, which lasted for 4 days (from 29th Oct to 1st Nov). When all staffs back to station on 2-Nov, there were lot of orders accumulated, it took them few days to handle those accumulated orders, that was why your order was delayed. I seek for your understanding on this. Normally the time taken for customers to submit order till my staffs to place order is only 1day.
Efficiency, flexibility and professional service are very important aspects that we always emphasize within our company.
p/s: one thing I'm still wondering do I need to inform your support personal to bring my level up from 'Member' to 'VIP' after I had spent S$400+ from the first business with 65daigou.
=> Our VIP criteria is " Single purchase more than S$300, or total purchase more than S$600 within 3 months, The amount spent excludes shipping & service charges ."
You have two purchases, payment number: P#20101140013: S$203.89 and payment number: P#20101130036 S$184.43. The definition of one purchase is based on payment number, one payment is treated as one purchase. That's why you have not been promoted to VIP yet. But to appreciate your suggestions, I will suggest my people to promote you to VIP.
Again, thank you for your compliments and feedbacks, what you've said really motivates us to work harder and make 65daigou better! Look forward to serving you again soon!
Yours
CEO, 65daigou
2010年11月15日星期一
Announcement - Taobao search enabled on 65daigou!
Dear Customer:
We are pleases to announce that Taobao search is enabled on 65daigou!
With this function, you can achieve one-stop shopping experience with 65daigou. You directly type key words of the product you want to search(pls try different key words combination to refine your search result) and click “Taobao” button.
you will be directed to a new page where all related products from Taobao are be listed. (exactly the same result as what you can get from Taobao Search). You can click the picture of product which links you to Taobao page with detail information.
If you feel like to buy this product, You may come back to this search page and click “Add to cart” directly to fill up your order form. With this function, you don’t need to copy and paste product URL.
What you need is just few mouse clicks!
Hope you enjoy this new function and do feedback to us if you have any suggestions.
Yours
65daigou Technical Team
Like Us on facebook to Win SGD65 Cash Voucher and 65daigou VIP!
What Do You Need To Do?
1. Like 65daigou on Facebook .
2. Suggest 65daigou to at least 5 friends with message: If you like Taobao or online shopping, suggest you to view this page: the best Taobao agent in SG www.65daigou.com
3. Comment on our wall under the Event of this promotion
Who Will Win?
The winner will be Nth who posted comment under the Event.
*N=the last two digits of "STI Closing Index" on Monday 22/11/2010.
eg. STI Closing Index =3,236.5 the winner will be 36th & 136th & 236th & ...... who posted on our wall.
Every 100 participants will generate 1 winner.
Terms & Conditions
1. This lucky draw is only limited to 65daigou member and fans on Facebook, who are currently residing in Singapore.
2. SGD65 will be directly credited into your PrePay and you will be entitled our VIP immediately. An email notification will be sent.
3. This voucher is valid for one-time use only and applicable to both Daigou and eMall.
4. Voucher cannot be exchanged for cash or in kind.
5. All 65daigou staffs and related persons are not allowed to participated in this lucky draw.
6. 65daigou reserves the right to amend terms or conditions.
7. Each facebook account can only reply once
1. Like 65daigou on Facebook .
2. Suggest 65daigou to at least 5 friends with message: If you like Taobao or online shopping, suggest you to view this page: the best Taobao agent in SG www.65daigou.com
3. Comment on our wall under the Event of this promotion
Who Will Win?
The winner will be Nth who posted comment under the Event.
*N=the last two digits of "STI Closing Index" on Monday 22/11/2010.
eg. STI Closing Index =3,236.5 the winner will be 36th & 136th & 236th & ...... who posted on our wall.
Every 100 participants will generate 1 winner.
Terms & Conditions
1. This lucky draw is only limited to 65daigou member and fans on Facebook, who are currently residing in Singapore.
2. SGD65 will be directly credited into your PrePay and you will be entitled our VIP immediately. An email notification will be sent.
3. This voucher is valid for one-time use only and applicable to both Daigou and eMall.
4. Voucher cannot be exchanged for cash or in kind.
5. All 65daigou staffs and related persons are not allowed to participated in this lucky draw.
6. 65daigou reserves the right to amend terms or conditions.
7. Each facebook account can only reply once
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